--- ## Highlights “This is obviously a difficult situation. I have a few additional insights if you’d like to hear them?” “Goodness. I do have some thoughts…may I share?” “That _is_ tough. [_And_](https://michaelssorensen.com/2016/01/05/use-and-instead-of-but-for-more-effective-communication/), I don’t think you’re seeing it clearly. May I explain?” “I don’t blame you for being upset—from the information you had, it absolutely looked like that. May I share what really happened?” ([View Highlight](https://read.readwise.io/read/01gw83n1garefrk6q4npec37rs))