## HPM Allows for connection with more selfish ideas to help them get to know you - History - Personal story - Philosophy - Opinion/personal philosophy - Metaphor - Going further, reminding you of something ## SBR Changes scope - Specific - More detailed quesion - Broad - More general question - Related - Changes direction a bit - ex) Croissant -> France ## EDR Mirroring the other person for [[Listening]] - Emotion - Acnkowledging how you understood they felt - "X must have been (emotion)" - Detail - More detail specifically in relation to the other person - Restatement - Restating the facts